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How dewahoki303 Protects Your Personal Data

Your personal data — from account registration details to deposit records via DANA, OVO, GoPay and QRIS — is handled with strict controls at dewahoki303.

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction records securedAccount access logs retained 12 monthsData deletion requests processed within 14 daysIndonesia-based support for privacy queries

Explore the Lobby Read FAQ

What Data We Collect and Why

dewahoki303 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with dewahoki303, we collect your name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log device type, IP address, and session timestamps to protect your account from unauthorised access. Transaction data — including

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deposit amounts and withdrawal requests — is recorded to fulfil financial obligations and resolve disputes. Behavioural data such as pages visited and session duration helps us improve the experience for Indonesia users, including those accessing the platform from Bandung and other cities. All processing depends on
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local law, and we do not share your data with third parties for marketing purposes without your explicit written consent.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week. Send your data access or deletion request directly in the chat window and our privacy team will respond within 2 business hours during operating hours.

Email Privacy Desk

Write to our dedicated privacy email address with your registered account name and the nature of your request. We aim to acknowledge all email enquiries within 1 business day and resolve them within 14 calendar days.

Account Settings Panel

Log in to your dewahoki303 account, navigate to Settings, then select Privacy Controls to download a copy of your stored data or submit a deletion request directly — no need to contact support separately.

DATA HANDLING STANDARDS

Six Ways We Keep Your Information Safe

Every layer of our data handling — from the moment you key in your OVO number to the moment a withdrawal clears — is governed by documented internal…

End-to-End Encryption

All data transmitted between your browser or app and our servers uses TLS 1.3 encryption.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Logs

Every login attempt, password change and payment method update is timestamped and stored for 12 months.

Data Retention Limits

We hold active account data for as long as your account remains open.

Third-Party Processors

Payment processors handling DANA, OVO, GoPay and QRIS transactions are bound by data processing agreements that prohibit them from using…

Your Right to Correct Data

If any stored information is inaccurate — wrong phone number, outdated email — you can update it directly in Account…

Privacy Policy: Questions We Hear Most

These are the questions Indonesia account holders ask us most often about how we manage personal data. Each answer reflects our current operating practice — if your situation is not covered here, reach our privacy desk via live chat or email.

We collect your name, email address, phone number, and date of birth at registration. Once you add a payment method, we store the identifier for DANA, OVO, GoPay or QRIS — but never the full wallet credentials or PINs.

Transaction data passes through encrypted channels and is accessible only to our finance and compliance teams. Payment processors receive only the data required to complete your deposit or withdrawal, in line with what local law permits.

Yes. Log in, go to Settings, then Privacy Controls and click Request My Data. We will compile and send a downloadable file to your registered email within 14 calendar days of your confirmed request.

Submit a deletion request through the Privacy Controls panel or contact live chat with your account email. We remove personally identifiable data within 90 days of account closure, subject to any retention obligations that depend on local law.

We do not sell or rent your data to advertisers. We share data only with payment processors (DANA, OVO, GoPay, QRIS) and fraud-prevention services strictly to operate your account — never for third-party marketing without your written consent.

Personally identifiable information is deleted within 90 days of account closure. Anonymised financial records may be kept longer for audit and regulatory purposes, as required by obligations that depend on local law applicable to our operations.

Contact our privacy desk via live chat (available 24/7) or email immediately. We will acknowledge your report within 2 business hours, investigate within 72 hours, and communicate findings and remediation steps directly to your registered email.

How dewahoki303 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat Support

Email Privacy Desk

Account Settings Panel

Six Ways We Keep Your Information Safe

End-to-End Encryption

Cookie Controls

Account Security Logs

Data Retention Limits

Third-Party Processors

Your Right to Correct Data

Privacy Policy: Questions We Hear Most

01 What personal information does dewahoki303 collect when I open an account?

02 How is my DANA or OVO transaction data kept private?

03 Can I request a copy of all the data dewahoki303 holds about me?

04 How do I ask for my account data to be deleted?

05 Does dewahoki303 share my data with advertisers or other companies?

06 How long does dewahoki303 keep my data after I close my account?

07 Who should I contact if I think my privacy has been breached?

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