Reference

Legal terms that protect your account and your money

When you open an account with us, we keep your funds, personal data and withdrawal history under clear legal conditions.

Account verification requiredDANA, OVO, GoPay, QRIS protectedWithdrawal verification standard
dewahoki303 Legal terms that protect your account and your money
LEGAL SUPPORT CHANNELS

How to contact us about account or legal questions

Team online

Email Support

Send account disputes, legal inquiries or data requests to our support team. We respond within 24 hours on business days. Your email creates a record of your request and our reply for transparency.

Live Chat

Reach our team via live chat in the account menu for immediate help with account access, term clarification or withdrawal issues. Chat transcripts are saved to your account history for reference.

Account Settings

Update your registered email, phone number and payment details directly in your account settings. Changes take effect immediately and are logged. Review your account history and statement anytime.

ACCOUNT SECURITY AND DATA

How we handle your information and protect your account

Identity Verification

We verify your name, email and phone number at registration.

Data Retention

Your account data, deposit history and withdrawal records are kept for the life of your account plus 90 days after…

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your payment credentials on our servers.

Cookie and Tracking

We use cookies to keep you logged in, remember your language setting and prevent fraud.

Account Access Requests

You can request a copy of all data associated with your account at any time.

Term Updates

When we update these terms, we notify you via email at least 14 days before changes take effect.

Questions about account rights, data and withdrawals

Your account remains active and your funds stay in your wallet. Inactive accounts are not closed automatically. You can log back in anytime to check your balance, withdraw your funds or play again. We keep your data for 90 days after you request closure.

Yes. Contact our support team via email or live chat and ask for a data export. We compile all your account information, transaction history and settings into a file and send it to your registered email within 14 business days at no charge.

When you request a withdrawal, we verify that your withdrawal method matches your registered payment account and that your account is in good standing. Verification usually takes under 5 minutes. Once approved, funds transfer to DANA, OVO, GoPay or QRIS within seconds to a few minutes.

We use encryption and tokenisation for all DANA, OVO, GoPay and QRIS transactions. Your payment credentials are never stored on our servers. Each transaction is verified before approval and logged to your account history for transparency.

Contact our support team immediately with your transaction ID and a description of the issue. We investigate disputes within 24 hours and respond with findings. If we confirm an error, we reverse the transaction or refund your account within 2 business days.

Your account is equally protected wherever you are in Indonesia. All accounts use the same encryption, verification and fraud prevention. Players in Medan, Bandung and every other region access the same secure lobby and payment paths.

Yes. Submit a closure request via email or live chat with your account details. We verify your identity and process the closure within 3 business days. Your funds are transferred to your registered payment method. Your account data is retained for 90 days, then deleted unless law requires otherwise.